Privacy Policy – Personal Data Protection for Rezeki 44 Players

1. Introduction

Rezeki 44 (hereinafter referred to as "we", "our platform", or "Rezeki 44") values the privacy of every individual who uses our services. As an online Sports Betting and casino platform serving Malaysian players, we understand how vital trust is in the relationship between us and you as our user.

This Privacy Policy has been established in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international data management standards. It outlines the types of data we collect, why we need it, how we use it, and the rights you hold as a data subject.

We believe transparency is the foundation of trust. As such, we do not hide anything in this document. If at any time you have questions or concerns about how Rezeki 44 handles your data, our support team is available 24 hours a day, 7 days a week.

2. Personal Data We Collect

Rezeki 44 collects various types of data depending on how you interact with our platform. Below are the categories of data we may collect:

3. How We Collect Data

Rezeki 44 collects personal data through the following methods:

• Account Registration: When you register a new account at Rezeki 44, you are required to complete a form with basic personal details such as your name, email address, and phone number.
• Identity Verification (KYC): During the identity verification process required under anti-money laundering standards, you may be asked to submit a copy of your MyKad or a Malaysian bank statement.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction details in MYR (RM) are recorded automatically.
• Platform Usage: Our system automatically logs usage activity, including games played, bets placed, and session durations.
• Device & Browser: Technical data such as IP addresses and device types are collected automatically for security purposes and to improve the user experience.
• Communications with Us: When you contact the Rezeki 44 support team via WhatsApp, Telegram, or email, the contents of that communication may be stored for training and quality control purposes.
• Cookies and Similar Technologies: Our platform uses cookies to store your preferences and enhance your browsing experience. Further details are provided in Section 6.

4. Purpose of Data Use

Rezeki 44 uses the personal data collected solely for the following legitimate and necessary purposes:

• Account Management: To create, manage, and maintain your player account at Rezeki 44, including login access, account security, and personal settings.
• Transaction Processing: To process your MYR deposits and withdrawal of winnings via the relevant digital wallets and online banking services.
• Identity Verification: To comply with KYC and anti-money laundering (AML) legal requirements as stipulated by Malaysian authorities.
• Customer Support: To assist you with any enquiries, complaints or technical issues related to your account or gameplay on Rezeki 44.
• Service Communications: To send important notifications relating to your account, security, terms updates and promotional information (with your consent).
• Platform Improvements: To analyse how players use the Rezeki 44 platform for the purpose of improving features, performance, and user experience.
• Fraud Prevention: To detect and prevent fraudulent activity, hacking, multi-account usage and platform abuse.
• Legal Compliance: To comply with any legal obligations or valid court orders in Malaysia.

5. Data Sharing with Third Parties

We understand how sensitive data sharing matters can be. Rezeki 44 enforces strict policies on the disclosure of data to third parties:

• Payment Service Providers: Limited transaction data is shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX-supported banks solely for the purpose of processing your MYR financial transactions. These providers are bound by strict confidentiality agreements.
• Game Providers: Information required to deliver Live Casino, roulette and e-sports games may be shared with licensed game providers partnering with Rezeki 44. This does not include sensitive data.
• Authorities: Rezeki 44 will disclose data to Malaysian authorities if required by law, court order or a legitimate investigation.
• Technology Providers: Technical infrastructure service providers, such as server hosting and cybersecurity services, may have limited access to data for operational purposes. They are not permitted to use this data for any other purpose.

6. Use of Cookies & Tracking Technologies

Platform Rezeki 44 uses cookies and similar technologies to enhance the user experience. Below are the types of cookies we use:

• Essential Cookies: These cookies are essential for the core functionality of the Rezeki 44 platform, including maintaining your login session and account security. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Preference Cookies: Enables the Rezeki 44 platform to remember your settings and preferences, such as your preferred language, betting limits and preferred display layout.
• Analytics Cookies: Helps us understand how players use the Rezeki 44 platform so we can make meaningful improvements. This data is collected in aggregate form and does not identify any individual personally.
• Security Cookies: Used to detect suspicious activity and intrusion attempts, and to help protect your Rezeki 44 account.

You may manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Rezeki 44 platform. Your continued use of our platform is considered your consent to the use of cookies.

7. Data Storage & Retention Period

Rezeki 44 retain your personal data for as long as your account remains active, or for as long as necessary to fulfil our legal obligations. The following outlines our data retention policy:

• Active Account Data: Your personal data is retained for as long as your Rezeki 44 account remains active and you continue to use our services.
• Financial Records: MYR transaction records are retained for a minimum of 7 years for financial reporting and compliance with Malaysian anti-money laundering laws.
• Account Closed: Following account closure, basic data is retained for 5 years for legal compliance purposes and to resolve any disputes that may arise.
• Security Logs: Access logs and security activity records are retained for 12 months for fraud detection and security investigation purposes.
• Data Deletion: Data that is no longer required will be securely deleted or anonymised in accordance with procedures established by Rezeki 44.

8. Your Rights as a Data Subject

Under Malaysia's PDPA and the policies of Rezeki 44, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact us by email at support@rezeki44.biz. We will process your request within 14 business days.

9. Data Security Measures

Rezeki 44 invests seriously in data security infrastructure to ensure your personal and financial information is always protected. Our key security measures include:

• Data-in-Transit Encryption: All data transmitted between your device and Rezeki 44's servers is protected using TLS 1.3 with 256-bit encryption — the same standard used by banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and identity documents stored in the Rezeki 44 database are encrypted using AES-256 algorithms.
• Multi-Layer Firewall: Our systems are protected by multi-layered firewalls that continuously monitor and filter all inbound and outbound traffic.
• Two-Factor Authentication (2FA): We encourage all Rezeki 44 players to enable 2FA for an added layer of protection on their account.
• 24/7 Monitoring: Rezeki 44's cybersecurity team monitors our systems around the clock to detect any suspicious activity or intrusion attempts.
• Penetration Testing: We conduct regular penetration testing by independent third parties to identify and address security vulnerabilities.
• Staff Training: All Rezeki 44 staff with access to player data receive regular data security training and are bound by confidentiality agreements.

10. Links to Third-Party Platforms

Platform Rezeki 44 may contain links to game provider platforms or service partners within a gaming context. Please note:

• The Rezeki 44 Privacy Policy applies only to the platform and services directly operated by us.
• When you access games from third-party providers through the Rezeki 44 platform, the privacy policy of those providers may also apply to data collected by their systems.
• Rezeki 44 is not responsible for the privacy practices of any third parties and encourages you to read their respective privacy policies.
• We only work with game and service providers whose data protection standards are comparable to or exceed our own.

11. Changes to This Privacy Policy

Rezeki 44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features introduced.

• The "Last Updated" date at the top of this document will always reflect the latest version of the Rezeki 44 Privacy Policy.
• For significant changes, we will notify players via email or in-platform notification at least 7 days before the changes take effect.
• Your continued use of the Rezeki 44 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.
• If you disagree with any changes, you have the right to close your account. Any remaining funds will be returned in accordance with standard procedures.

12. Contact Us – Data Protection Officer

If you have any questions, concerns, or complaints regarding how Rezeki 44 handles your personal data, please reach out to us through the following channels:

We are committed to addressing all privacy-related enquiries seriously and will provide a full response within 14 business days of receiving your request.